CRYORIG Warranty Policy
|CRYORIG warrants that the product will be free from defects in materials or workmanship under normal use for a specified period commencing on the date of purchase. Your dated sales or delivery receipt is your proof of purchase date. You may be required to provide proof of purchase as a condition of receiving warranty service.
To the extent permitted by local law, CRYORIG Branded Products, and any replacement products or parts, may contain new and used materials equivalent to new in performance and reliability. Any replacement product or part will also have functionality at least equal to that of the product or part being replaced. Replacement products and parts are warranted to be free from defects in material or workmanship for 30 days or, for the remainder of the applicable warranty period of the CRYORIG Branded Product they are replacing or in which they are installed, whichever is longer.
If CRYORIG receives, during the warranty period, notice of a defect in any CRYORIG Branded Product covered by this Limited Warranty, CRYORIG will repair or replace the product, at CRYORIG’s option. CRYORIG shall have no obligation to repair, replace, or refund until you return the defective product to CRYORIG. If your CRYORIG Branded Product is recurring failures, at CRYORIG’s option, CRYORIG may provide you a replacement for CRYORIG’s choosing that is the same or equivalent in performance or a refund of your purchase price instead of a replacement.
CRYORIG, AT ITS SOLE DISCRETION, MAY SUBCONTRACT TO OR ENGAGE A THIRD PARTY TO PROVIDE THE WARRANTY SERVICES PROVIDED FOR HEREIN.
|This Limited Warranty does not apply to expendable or consumable parts or to any product with a serial number removed or if damaged or defective:
1. Due to an accident, misuse, abuse, contamination, virus infection, improper or inadequate maintenance or calibration or other external causes;
2. By software, interfacing, parts or supplies not supplied by CRYORIG.
3. Improper site preparation or maintenance.
4. Loss or damage in transit.
5. By modification or service by other than CRYORIG or an CRYORIG authorized service provider.
6. The Warranty does not cover Visual Defects, unless said Visual Defect diminishes the proper function of the Product, or may cause functional problems during the Warranty Period.
Limitations of Warranty/Local Laws
|EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, CRYORIG MAKES NO OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CRYORIG EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.
Some states/countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products or of a consumer’s statutory rights. In such states/countries, some exclusions or limitations of this Limited Warranty may not apply to you.
This Limited Warranty is applicable in all countries and may be enforced in any country or region where CRYORIG or its authorized service providers offer warranty service. Warranty service availability and response times may vary from country to country and may be subject to registration requirements in the country of purchase. Your CRYORIG authorized service provider can provide details.
This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state/country to country. You are advised to consult applicable state/country laws for a full determination of your rights.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Limitations of Liability
|To the extent allowed by local law, the remedies provided in this statement are your sole and exclusive remedies. These terms and conditions supersede any prior agreements or representations, including those made in CRYORIG sales literature or advice given to you by or on behalf of CRYORIG in connection with your purchase.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS STATEMENT, IN NO EVENT SHALL CRYORIG BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES. CRYORIG IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
Warranty Claims Process
|Should your CRYORIG Branded Product require service within the Warranty period, please contact the original point of purchase or an authorized CRYORIG reseller in your country. If service is not available at those locations, please contact an CRYORIG Branded Product warranty agent from the support contact list provided on the CRYORIG website.
For warranty claims, you will be required to provide a copy of your original dated sales receipt as proof of purchase. For possible damages caused by our products, CRYORIG requires users to send in pictures or videos of the damage of the said product via e-mail. End User customer shall be responsible for shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees when shipping the product to the original place of purchase, or another place as directed by CRYORIG. CRYORIG may, at its discretion, provide new or refurbished products.
Dead on Arrival and New Purchases
1. On the occasion where the Product arrives with damaged Function or distinguishable Visual Defects, the product will be deemed Dead on Arrival.
2. Products with missing items are entitled for a full replacement, or replacement parts, determined by CRYORIG.
3. The User has the choice to first contact the point of purchase for a product replacement of a Dead on Arrival product, based on Store Policy.
4. If the point of purchase cannot replace the Dead on Arrival product, either due to Store Policy or stock availability, CRYORIG will provide service for product replacement.
5. In the case where the defective product is needed to be returned. Users are responsible for shipping costs to ship back the defective item to the corresponding CRYORIG distributor at the point of purchase.
6. In the case where the user fails to contact CRYORIG for replacement of a Dead on Arrival product within 14 days, CRYORIG has the sole option to dictate the Product Replacement method and terms.
|In the event of data loss using CRYORIG storage devices, CRYORIG is not responsible for backing up or recovering any data that you may have lost.|
Who Is Protected
|The original customer purchasing the CRYORIG Branded Product is covered under the CRYORIG Warranty Program.|
|The length of each Product’s Warranty Period is based on their respective category, unless stated otherwise in their Product Page.
R1 Universal / Ultimate, R5
C1, C7, C7 Cu, C7 RGB, C7 G
H5 Universal / Ultimate
H7, H7 Quad Lumi, H7 Plus
M9 I / A, M9 Plus
A40, A40 Ultimate, A80
XF140, XT140, XT90 RGB
QF120 Silent, QF120 Balance, QF120 Performance, QF120 LED Silent, QF120 LED Balance, QF120 LED Performance, QF140 Silent, QF140 Silent, QF140 Performance, QT90
Crona X, Crona S
CRYORIG reserves the right, in writing or on our official website, to modify, interpret, or terminate product warranty service contents listed above.
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